Refund and Returns Policy

At Elite Pallet Liquidators, we want every wholesale buyer to purchase with confidence. Because we sell liquidation pallets, full truckloads, mystery boxes, and overstock and customer-return merchandise, it is important to understand how returns and refunds work in the liquidation industry. This policy explains your rights, our responsibilities, and the steps to follow if an issue arises with your order.

Please read this policy carefully before placing an order. By completing a purchase, you acknowledge that you have read, understood, and agreed to the terms set out below.

Understanding Liquidation Merchandise

Liquidation, overstock, and customer-return inventory is sold “as-is.” Pallets and truckloads are assembled from shelf pulls, overstock, closeouts, and returned goods from major US retailers. As a result, individual items may show signs of prior handling, may have damaged or missing retail packaging, and a small percentage of units in any mixed load may be incomplete or non-functional. This is a normal and expected characteristic of liquidation buying and is reflected in our deeply discounted wholesale pricing.

We provide accurate manifests, condition grades, and product descriptions wherever available so you can make an informed decision. Because of the nature of this merchandise, we generally do not accept returns based on the ordinary condition of liquidation goods, the assortment of items received, or the resale value you achieve. Returns and refunds are reserved for the specific situations described below.

Eligibility for Returns and Refunds

You may request a return or refund if any of the following apply to your order:

• The pallet, truckload, or box delivered does not match the lot, category, or manifest described at the time of purchase.
• The shipment arrives with significant transit damage that was documented at the time of delivery.
• An incorrect product, lot, or quantity was shipped due to an error on our part.
• A fully sealed, untested item described as new is received dead-on-arrival, where the condition grade represented it as working.

To be considered for a return, items must remain in the same condition in which you received them, with original packaging, labels, and any included accessories. Loads that have been sorted, broken down, partially sold, relabeled, or commingled with other inventory are not eligible for return.

Situations Not Covered

The following are part of normal liquidation purchasing and are not grounds for a return or refund:

• Cosmetic wear, missing retail boxes, or used and open-box condition consistent with customer-return or overstock merchandise.
• The expected percentage of damaged, incomplete, or non-working units typical of mixed and untested lots.
• Variations in brand, model, color, or item mix within general-merchandise, mystery box, or assorted loads.
• The resale price, profit margin, or sell-through rate you are able to achieve.
• Buyer’s remorse or a change of mind after purchase.

Clearance items, final-sale lots, mystery boxes, and certain perishable or personalized goods may carry additional restrictions and are evaluated on a case-by-case basis at our discretion.

Time Limits

To start a return, you must contact us within 30 days from the date of purchase. Eligible refund requests must be submitted within 15 business days of purchase. Claims for shipping damage or shortages must be reported within 48 hours of delivery and supported by photographs. Requests received after these windows may not be accepted.

How to Request a Return Authorization

All returns require a Return Authorization (RA) number before any merchandise is sent back. Items returned without a valid RA number cannot be accepted and may be refused or discarded without a refund.

1. Email our team at info@elitepalletliquidators.com or message us on WhatsApp at +1 (XXX) XXX-XXXX with your order number and a description of the issue.
2. Include clear photos or video of the merchandise, the manifest discrepancy, or the transit damage.
3. Our customer service team will review your claim and, if approved, issue an RA number and return instructions.
4. Ship the merchandise back using the provided instructions, keeping your tracking details until the process is complete.

Inspection and Approval

Once we receive your returned shipment, our team will inspect the items against your claim and the original order. We will notify you of the approval or rejection of your return. Approved returns will be resolved through a refund, replacement, or store credit, depending on what was agreed and on available inventory.

Refunds

If your refund is approved, the credit will be applied to your original method of payment. Please allow time for your bank or payment provider to post the funds, which typically takes several business days after processing. We will confirm by email once your refund has been issued.

Shipping Costs

Unless the return is the result of our error or verified transit damage, you are responsible for the cost of return shipping, and original shipping charges are non-refundable. Because liquidation loads are heavy and freight-shipped, we strongly recommend resolving discrepancies through photos and documentation before arranging any return, as freight costs can be significant. For approved errors on our part, we will cover or arrange return freight.

Cancellations

Orders may be cancelled before they are processed, palletized, or dispatched. Once a load has been prepared or handed to a freight carrier, it can no longer be cancelled and the standard return terms above will apply.

Contact Us

If you have any questions about this Refund and Returns Policy, our manifests, or condition grading, our team is here to help. Reach us by email at info@elitepalletliquidators.com, by phone at +1 (XXX) XXX-XXXX, or on WhatsApp at +1 (XXX) XXX-XXXX. We are committed to fair, transparent service and to helping you build a profitable resale business with our liquidation inventory.